Talking to the people using your product: chat, inboxes, help centres.
Support is the feature teams outsource first and regret outsourcing longest. The widget is easy; the integration is not. A hosted inbox knows an email address, so every question about the account behind it — which plan, which invoice, which failed job — becomes a lookup in a second system, or a sync you now maintain.
Mount a support engine and the conversation is a row next to the user. If you need the full ticketing surface — SLAs, routing rules, multi-channel — no engine covers it and Chatwoot is the honest answer, at the price of running it.
