Replace Help Scout
A lighter support desk: a shared inbox that still looks like email to the customer, plus docs.
Why teams move off Help Scout
Help Scout is the friendliest of the hosted desks and still a per-seat bill for a shared inbox that does not know which plan the sender is on.
What you give up
The email-shaped inbox that keeps replies looking like ordinary mail.
This directory says so when an engine only covers part of the job. A replacement that needs a caveat is still worth knowing about — it just should not surprise you in week three.
1 Rails engine that replaces Help Scout
Questions
- Is there an open-source alternative to Help Scout for Rails?
- Yes — Livechat. It mounts into an application you already run, so there is no second deployment and no second database.
- What do I give up by replacing Help Scout?
- The email-shaped inbox that keeps replies looking like ordinary mail.
- How do I replace Help Scout in a Rails app?
- Add livechat to your Gemfile, mount it in config/routes.rb at /livechat, and run its migrations. The whole integration is two lines and a migration.
- How much does replacing Help Scout save?
- Help Scout is priced from $50/mo. The engines here are open source, so the cost becomes the time to mount one and the resources it uses inside your existing application.
Same category
