Replace Zendesk
Tickets, SLAs, macros and a knowledge base, aimed at support teams big enough to have a queue.
Why teams move off Zendesk
Zendesk is priced per agent and shaped for teams with a queue deep enough to need macros. Below that size you are buying process you do not have yet.
What you give up
Ticketing proper: SLAs, escalation, satisfaction surveys and a mature help centre.
This directory says so when an engine only covers part of the job. A replacement that needs a caveat is still worth knowing about — it just should not surprise you in week three.
1 Rails engine that replaces Zendesk
Questions
- Is there an open-source alternative to Zendesk for Rails?
- Yes — Chatwoot. It mounts into an application you already run, so there is no second deployment and no second database.
- What do I give up by replacing Zendesk?
- Ticketing proper: SLAs, escalation, satisfaction surveys and a mature help centre.
- How do I replace Zendesk in a Rails app?
- Add chatwoot to your Gemfile, mount it in config/routes.rb at /chatwoot, and run its migrations. The whole integration is two lines and a migration.
- How much does replacing Zendesk save?
- Zendesk is priced from $19/agent/mo. The engines here are open source, so the cost becomes the time to mount one and the resources it uses inside your existing application.
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